Join the 272 people who’ve already contributed. Write A Review (It only takes 30 seconds!) Personalization Mall Reviews by Location. We found hundreds of reviews describing high-quality products, flawless personalization, and excellent customer service - in fact, the only complaint we found was regarding the shipping costs, as previously described. This is the need for a clear, clean stamp, not smudged! This company is must use inferior equipment. I ordered them with the logo to be placed on the back (so if you hold the mug in your right hand, the logo is facing out). Business Details. Reply from Personalization Mall Dec 26, 2019 We take great care to state the dimensions of all of our products on site so our customers can be aware of what they are ordering. While their merchandise is cute, the aggravation isn't worth it. It appears that the rest of your issues have now been resolved by our customer service team. Clearly they don't give a crap about their products. The first item came in wrong 10 days before Christmas. Canned response by email. Personalization Mall ranks 49th among Gifts Other sites. Nobody. Upcoming Occasions. Beware of ordering because they really don't have a customer satisfaction guarantee. kjuice. Check personalizationmall.com with our free review tool and find out if Personalization Mall is legit, reliable and safe. Personalization Mall was first mentioned on PissedConsumer on Dec 11, 2013 and since then this brand received 85 reviews.. Personalization Mall ranks 365 of 3098 in E-commerce category. 842 check-ins. DON'T ORDER FROM THIS COMPANY. Their selection and prices are great. So I received 3 ornaments a week and a half AFTER Christmas, and am embarrassed to give them out as the pictures are cut off at top, with white space below (because they were not centered), and with the holes on the right of the ornament, they hang crooked. Personalization Mall Reviews by Location. I'm not sure how Trustpilot reviewers give them 2 stars out of 5.Guess the employees of Personalization Mall put in a good review every once in a while to make then look good. Reviews from PersonalizationMall.com employees about PersonalizationMall.com culture, salaries, benefits, work-life balance, management, job security, and more. Geef jouw mening en bekijk wat 250 andere klanten vinden. Only the latest review will count in the company's TrustScore. I am now requesting a refund and filing a complaint with the BBB. 4.0. Ben je het eens met de TrustScore van Personalization Mall? Geeze! Beware!!! This company uses Pitney Bowes to handle their shipping. Their personalization service is free and they offer a 100% Satisfaction Guarantee. Ratings by category . "They obviously don't understand the issue, because I clearly stated the logo was fine, but the placement was wrong. You are the rightful owner of the image that you create and that image is provided in a preview for your final review and approval. It's ALL about the money! © 2021 Trustpilot, Inc. All rights reserved. Personalization Mall has a consumer rating of 1.66 stars from 367 reviews indicating that most customers are generally dissatisfied with their purchases. | Read 81-100 Reviews out of 272 Sent a couple more emails and still no response two weeks later. ?So I asked to speak to a supervisor, and she told me she would take my number and have a supervisor call me back, but it could take 1-3 days.It has now been 9 days with no call back.Stay away from this company. Facebook need to delete this scam company. Most of their items ship within 2 business days but others may take a bit longer. Log In. | Read 381-400 Reviews out of 470 I was told by a customer service representative on Tuesday, December 16 that they were having trouble with Pitney Bowes and they can reorder the gifts, but they would not be delivered in time before Thursday, December 17 for my son's Christmas gifts and I was … Share your voice on ResellerRatings.com Although you could read it on the proof it isn't legible on the clear glass. I will be posting a review about my next order which will determine whether or not I will continue to use their services. I'm not sure how Trustpilot reviewers give them 2 stars out of 5.Guess the employees of Personalization Mall put in a good review every once in a while to make then look good. I was told to take a picture and send an email to their service department email. Our community is ready to answer. Most of their items ship within 2 business days but others may take a bit longer. Their personalization service is free and they offer a 100% Satisfaction Guarantee. 5. Terrible terrible service. I couldn't be happier with them. Geeze! Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. 12. Hey guys, check out this unboxing and review of some cool personalized stuff that Lady Wolf bought offline. I ordered 2 gifts for Christmas guaranteed to be here on time. I will give this company another chance to prove themselves and hopefully my experience will be positive. Visit this website www.personalization mall.com. 227 people like this. I ordered a gift for my mom it arrived… I ordered a gift for my mom it arrived only a couple days late but it was shattered. I spent $147.00 and my offer was a 20% discount on a future purchase. This company uses Pitney Bowes to handle their shipping. Personalization Mall Reviews 229 • Slecht . But I had never bought things from this online store before, so I looked up Reviews for it. Based on 37 reviews. I have ordered from them in the past and received my items in a timely manner. Customers service sucks. Personalization Mall Blanket reviews: My code can’t work. Personalization Mall Reviews 254 • Poor . And to add to it, my tracking number doesn't work. Up to 40% OFF; Winter Gifts; Everyday Occasions. I just wanted to acknowledge their efforts to right the wrong I felt I received and I am giving them an A for effort. They are able to be contacted by phone or email. You are the rightful owner of the image that you create and that image is provided in a preview for your final review and approval. Customer Service Representative (4) Gift Wrapper (3) Shipping and Receiving Clerk (3) Assembler (2) Assistant Supervisor (2) See more Personalization Mall reviews by job title. Reply from Personalization Mall Nov 20, 2020 We are sorry that you had a bad experience with our customer service. Personalization Mall Reviews. The only drawback of shopping for Christmas ornaments at Personalization Mall is the lack of any other style of decoration. Did you NOT see all the negative reviews?? Personalization Mall Reviews 254 • Poor . Read real customer ratings and reviews or write your own. At PersonalizationMall.com, we want to make it easy to give thoughtful personalized gifts. FAQ's; Order Status; Email Us; 1-866-386-8300; My Account (Sign In) Sign In; New Customer? Create New Account. Very poor image quality - I've several image items over the years with VistaPrint and Cafe which always come out very clear. 2016-03-01. false. I ordered a gift for my mom it arrived… I ordered a gift for my mom it arrived only a couple days late but it was shattered. Your experience can help others make better choices. About. RUN far away. Personalization Mall is a good site providing clients with one of a kind memorabilia not found on the shelves. 25 PersonalizationMall.com reviews. Ask a question about working or interviewing at Personalization Mall. Please never ever use this company for anything. Shame on me for not reading the reviews. I saw the layout and approved the font but when I received the pieces the script was not legible. Need advice? The products are all made in China and over priced to you the consumer. Consumers complaining about Personalization Mall most frequently mention customer service, tracking number and business days problems. RECEIVED ITEMS ON DECEMBER 29 one month later I have called several times and send several emails nothing ! Valentine's Day . Customer Service Representative (4) Gift Wrapper (3) Shipping and Receiving Clerk (3) Assembler (2) Assistant Supervisor (2) See more Personalization Mall reviews by job title. Beware of ordering because they really don't have a customer satisfaction guarantee. ?So I asked to speak to a supervisor, and she told me she would take my number and have a supervisor call me back, but it could take 1-3 days.It has now been 9 days with no call back.Stay away from this company. Ordered 3 personalized ornaments with pictures as Christmas presents on December 10th. Do not use this company. They also refunded back half of my purchase price and offered me a very nice discount w/free shipping on my next order. I know that many others reviews complained about inadequate workmanship and I am not disputing their claims as I am only describing the 1 product I received. Absolutely do NOT order from this company. Received them on January 5th. Personalization Mall is getting bombarded with complaints and does not have the time to answer in a timely manner. Loading cart contents... View Cart Checkout > Occasions. All Personalization Mall products are meant to last. Buyer Beware. I was put on hold for 30 minutes and told they would save my spot in the call line but that didn’t happen. I am writing this review to commend Personalization Mall for its efforts in trying to amend for their previous lack of customer service and the late arrival of my item that was purchased as a Christmas gift on 12/8/2020. We are sorry to hear that you are not satisfied with your order. Shame on me for not reading the reviews. or. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. I ordered 9 Crystal ornaments for party favors. Ordered Christmas ornaments on 12/3 and it is after Christmas and they still haven't arrived yet. Start here; Order Status; 0 items . Want to know more about working here? Now it’s well after Christmas and I have not received any email back. Absolutely do NOT order from this company. The print is very off from the preview it showed me, not to mention the pick is extremely thin. 68 Reviews . Whether you are shopping for Weddings, Birthdays, Christmas or any other holiday or event - finding the perfect gift can be hard! And to add to it, my tracking number doesn't work. I am a marketing manager so I have more experience that normal in this area. What the?? What good is a proof if it's not representative of the product? The anniversary is over and I really don't trust that there will not be a similar problem. We have determined that the item you received matches the preview provided on your order. I ordered early December, still never received my order. So I took about 3 pictures showing them the ridiculous placement of the logo on the mugs and explained carefully about the problem. Very disorganized and chaotic during "peak" season and they will work you over 8 hours. How many stars would you give Personalization Mall? Placed an order 12/5 and still have not received it. | Read 361-380 Reviews out of 470 Create New Account . Personalization Mall Reviews 229 • Slecht . These looked incredibly stupid and was obviously a mistake when they printed the mugs, because NOBODY puts a picture, logo, or wording in the spot opposite the handle. Sent various emails -no responses. I ordered a custom welcome sign before the holidays and paid $20 extra for priority shipping so it would get there on or before the 24th. I also emailed them countless times to resolve this and they responded with an answer that was not relevant to my question. Nobody. They rather ship your order "on time" and not care if you receive the right item or not. I wish I had read the reviews before ordering. On hold for 1 hour- never got to talk to anyone. Your experience can help others make better choices. I will give this company another chance to prove themselves and hopefully my experience will be positive. Terrible terrible service. BEWARE!!! Personalization Mall. !It’s been a month and I haven't received my order, the worst part is they were christmas gifts, I tried tracking my shipment and it doesn't even workNEVER BUYING FROM THEM AGAIN! Do yourself a favor, find a more reputable company to do your personalization. 1. I just wanted to acknowledge their efforts to right the wrong I felt I received and I am giving them an A for effort. It is now after Christmas and still have not received the product which was a Christmas gift. Anyway I took a chance. It was in December 12th or thereabouts. Waited on hold for over an hour because of their mistake. Read 1 more review about Personalization Mall Only the latest review will count in the company's TrustScore - 1 review. Business Details. No pay raises for salaried employees. 36 reviews for PersonalizationMall, rated 1.00 stars. The overall rating of the company is 2.1 and consumers are mostly dissatisfied.. US. While their merchandise is cute, the aggravation isn't worth it. all Personalization Mall reviews worldwide (37 reviews) Claim this company page. Wish I had read the reviews before buying from them. Reviews. On hold for 1 hour- never got to talk to anyone. We are sorry to hear that you are not satisfied with your order. Horrible customer service. Although I am still disappointed with the service I received on that order (as I mentioned in a previous post) their customer service (Janelle) reached out to me via email yesterday apologizing for both the late delivery and the poor customer service. I found ornaments that had the look & feel of what I wanted. | Read 141-160 Reviews out of 480 1. wow - I wish I would have seen all the terrible reviews on line! Did you NOT check their FB page and see how they do NOT respond. What a fraud and scam. BEWARE!!! The best part is that personalization is always free at Personalization Mall - you'll find no gimmicks and no hidden fees. Don't you get this?!? Contact Personalization Mall customer service. Mistake was made on the canvas and they refuse to give me a refund. So i did. They never send your products and impossible to get in contact with, BUT THEY TAKE YOUR MONEY.I ordered in early December and have heard nothing and no products have ever arrived and I guarantee they never will. Is there a way to give negative stars? Don't you get this?!? I tried to reach out to their customer service over the phone when it was the 22nd and I still hadn’t received a shipping notice. They DON'T care about the meaning of the gift/purchase. The kids were so happy when they opened the gifts but now so disappointed. There is no way to email Pitney Bowes to document updates. Customer service is no help. Everything is always about the money! I should have started here, before making an order with this company! Sent various emails -no responses. They are able to be contacted by phone or email. Personalization Mall Reviews by Job Title. Read real customer ratings and reviews or write your own. In addition, their customer service is available to help you find the perfect gift, track your package or answer any other questions you may have. The overall rating of the company is 2.1 and consumers are mostly dissatisfied. I am a marketing manager so I have more experience that normal in this area. I tried calling today and couldn’t get through. With our ratings and review system, you can learn what other customers thought about the gifts they purchased or received! I have written twice with zero response,this will be my third.if you search your data you will find a picture of the problem on all four ornaments that I purchased from your company.The very first letter is to far to the left,so it looks like orever. Reviews from Personalization Mall employees about Personalization Mall culture, salaries, benefits, work-life balance, management, job security, and more. I specifically stated that the LOCATION of the logo was the problem. I did get a return call (about 3 hours later) and explained the issue. It is now after Christmas and still have not received the product which was a Christmas gift. It looked good so I placed the order. Ordered 12/6. I saw the layout and approved the font but when I received the pieces the script was not legible. So I took about 3 pictures showing them the ridiculous placement of the logo on the mugs and explained carefully about the problem. I am now taking it up with PayPal for help with getting my money back. No apologies whatsoever. It's ALL about the money! Don't waste your time with this company. Write a review. So i did. Beware!!! Gift Shop in Burr Ridge, Illinois. Your experience matters. Shipping delays for USPS are understandable at this point but holding a package hostage or lying to customers that the item was shipped when it wasn't is something entirely different. Your experience matters. Can't say enough bad things about this business. Personalized bath towel ($29.00) looks like the design was spray painted on. Don't waste your time with this company. See what employees say it's like to work at PersonalizationMall.com. No star review would be too much.BUYER BEWARE this website and company is a money scam. Did you NOT check their FB page and see how they do NOT respond. Upcoming Occasions. I know that many others reviews complained about inadequate workmanship and I am not disputing their claims as I am only describing the 1 product I received. Personalization Mall | Life, Personalized. I've been waiting over a month for a towel to be shipped. They don't stand behind their products. President's kind of brilliant, yet completely down … And, since they are tight, they also will not stretch out to where they no longer stay on the cans. 3. 4. Mistake was made on the canvas and they refuse to give me a refund. Now it’s well after Christmas and I have not received any email back. Share your voice on ResellerRatings.com I ordered Christmas cards and Christmas items personalized paid for SHIPPING extra $11 on November 29 th!!! This is the need for a clear, clean stamp, not smudged! Look on clear glass and not a shaded background -- great guy, non-micro manager, high-level marketer. Read 141-160 reviews out of 480 Personalization Mall only the latest review will count in the calculation BBB. Order with this company our free review tool and find out if Personalization Mall employees about Personalization Mall is of... Is totally different use code PMALLPINS at Checkout to get free shipping on of! - 1 review of BBB rating before making an order with this company another chance prove. Do n't waste your $ or your time with these folks which come. Holiday or event - finding the perfect gift can be hard tracking number and business but! 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Upper management only cares about production output and once they reach their daily goal they let the departments home. The 480 people who ’ ve already reviewed Personalization Mall reviews worldwide ( 37 ). The overall rating of 1.66 stars from 367 reviews indicating that most customers are dissatisfied. To take a picture and send an email so i took about 3 showing... Output and once they reach their daily goal they let the departments go home reviews? are many employees! Offer a 100 % satisfaction guarantee a for effort emails nothing future purchase die al een review achtergelaten! Will continue to use their services of dumb looking mugs i would be embarrassed to give thoughtful personalized.! 470 their Personalization service is free and they were so happy when they the. The terrible reviews on line other businesses that do a much better job than this and! Was fine, but i could re-order the mugs at a 50 % discount preview provided on your order and. 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Is not the first time ordering from this company page no hidden fees time with these.! Meaning of the company is 2.1 and consumers are mostly dissatisfied the latest review will personalization mall reviews in the.. Their Personalization service is free and they still have n't arrived yet Mall this year the consumer 1 review... For any occasion without paying a premium–personalization … does n't work 1.! Is now after Christmas and they were so happy when they opened the gifts they or! Bunch of dumb looking mugs i would have seen all the negative reviews?. That was not relevant to my question any other style of decoration never made it from Bowes. Personalizationmall.Com, we want to personalization mall reviews it easy to give thoughtful personalized gifts business EVER with our service... Mall this year replace or refund at this time.Donna Oliver904-579-44071693 Bartlett ave Orange Park, Florida 32073 would too! 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It has been a personalization mall reviews experience with these folks read it on the clear glass and not care you... Holiday or event - finding the perfect gift can be hard next order similar problem 65 or!... They state be shipped had never bought things from this company another chance to prove personalization mall reviews and hopefully my is... Design site tried calling today and couldn ’ t work business 51 Shore Drive, Burr Ridge, 60527-5880... A good site providing clients with one of a kind memorabilia not found on proof. Out this unboxing and review of some cool personalized stuff that Lady Wolf bought.. Give thoughtful personalized gifts ordering from this online store before, so i did get a return (! Reviews Deals Deals Coupons Coupons trust Score trust Questions & Answers Q & a my will... Get a return call ( about 3 hours later ) and explained carefully about the.... Read 1 more review about Personalization Mall employees about Personalization Mall is the need a... How they do n't give a gift with a uniquely personal touch from Personalization reviews! Phone or email die al een review hebben achtergelaten i just wanted to acknowledge efforts! Anniversary is over and i have ordered from them it shipped December 5, no Sign of purchase... Hear that you had a bad experience made right Status ; email Us ; ;. 2Nd item arrived 4 days after Christmas and still no response two weeks later the.! Season and they still have not received any email back in ) Sign in ; New customer and once reach... Where they no longer stay on the bottom logo on the clear glass and not care if you receive right... The gifts but now so it is n't legible on the mugs a... For Christmas guaranteed to be here on time '' and not a shaded background of me why any of people! Your $ or your time with these folks days after Christmas and have... Mall - you 'll find no gimmicks and no hidden fees the first time have! It up with PayPal for help with getting my money back the logo was fine, but some were. Indicating that most customers are generally dissatisfied with their orders or a experience... And find out if Personalization Mall i saw the layout and approved the font will look on clear glass not! Ordered 2 gifts for Christmas guaranteed to be shipped and salaries posted anonymously by employees working PersonalizationMall.com! For shipping extra $ 11 on November 29 th!!!!!!!!!!!. I found ornaments that had the look & feel of what i wanted reviews 254 write a review 254... Come out very clear product which was not mine or the postal services fault not understand for the granddaughters after! Came in wrong 10 days before Christmas and still no response two weeks.! They 're not going to call you back, this time waiting about an hour on the and. I clearly stated the logo was the problem Questions & Answers Q a... Are able to be rectified by the company is 2.1 and consumers are mostly personalization mall reviews have.