Philips Hue is the biggest name in smart lighting, and by most measures, Alexa is still the best smart assistant, so it figures that the two have come together in smart home harmony. @tweethue Note: The app stays on “searching for bridge” and I cannot disconnect and reconnect from it. @cluelessmuppet Thanks. @tweethue @rjsnepvangers Here the same. @tweethue Hello! Hope you are well! @tweethue Yes it works even when I connect to the mesh. I swapped the plug over with one from another lightstrip and they worked fine, so it looks like the plug has broken. And in Alexa App they are “unresponsive”. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. The app will detect which socket I'm using as it changes to that, but still says no signal detected. But warranty is still in until January. Both bridges (in different houses/internet connections) just display unable to connect. Multiple calls with repeated advice that hasn’t worked, no response to emails & eventually receive a response asking for information I’ve already given. Yes! Any support option left? @tweethue Still not working... @BIGMAMAWOOD I will just use the hue app for the lights because I’m tired of trying to fix this. @KennethMurphy2 This would have saved a lot of people, a lot of time. Please have the basic sanity done on Wiz app!! This would have saved a lot of people, a lot of time. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome. Thank you. It now requires I have a Hub to re-enable to skill. I’ve “cleaned” my hub, but still the same. @CarolineGraze No VPN in use, @tweethue hi, pc lights stopped working with sync app. Removed all devices, tried discovery four times, and it couldn't find anything. After 2 months of working great my sync sync box has not been functioning. The problem is it seems to reset itself every 5 minutes or so, all the lights turn off and then on again. There is clearly a software issue between google and hue. Now I cannot re-add the bulb. @tweethue Still having this issue. Straight away, you'll be able to use the Dimmer Switch to control the Hue bulb: turning it on and off, and adjusting the brightness. That fixed the issue. Help? If your Philips Hue lights aren’t responding, maybe it’s time to move your Hue Bridge. Hey, @tweethue. Say, "Alexa, set the bedroom light to orange" - You can also control shades of white on your Philips Hue white ambiance lights, from cool energising daylight to relaxing warm white light. @tweethue I keep get am error when trying to connect hue to the google assistant. @helzwelz Before that, same location for the Bridge, same lights, all fine. No clue. @lostinmyminds @tweethue my Philips hue bulb has stopped working and can not find it to add to bridge. I deleted the bulb from my light setup and it keeps blinking. I've tried all 4 hdmi input sockets but have the same problem on all. ????? When I switch over to the Directv, the Audio will sputter. Not sure what happened, Every smart light that works with Alexa has a featured brand. The devices still respond to voice commands. After unplugging and replugging the hue base a couple of times, they all became unreachable. Great customer service experience even if you don't have the custom extension solutions currently. Hope you are well! @tweethue I need some help please! Was working yesterday but not today. Both bridges (in different houses/internet connections) just display unable to connect. @tweethue is there someone who can talk me through setting up my hue system including Hue Sync Box. Tried different cables and inputs, but no signal from that particular console. @tweethue I'm trying to get the Hue Sync app to work on a MacBook pro and I get an "Unknown Error" message when I try to start the sync. Google Support said that it could be Philips Hue website is down? @tweethue My Hue Bridge 2.0 internet light is off. I have a Hue bulb which is flashing on and off / unreachable on my app. Love that I spent a TON of money with @tweethue and their hub doesn’t connect, lights won’t turn off and NO customer service. @tweethue Hi, I’m having some problems with the SyncBox and the Xbox Series X. @Kinthercega Unfortunately I am not able to. May as well set fire to £225. While holding the button, plug into an outlet. Sensors: motion and connection to trigger lights based on … @poisoned91 @the_tycoz @tweethue Yup, it worked the following day. Reset hub and started from scratch, now app able to connect but does not sync, able to control lights from phone but not pc app... any suggestions to fix welcome. It’s working thru the hue app. Make sure the Hue Bridge is connected to the internet. I had to unlink and re-link my hue account from my echo three times before it started working again. I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. When the message comes up you can not see the current state of the device. Twitter This would not let devices communicate with eachother. Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? I deleted the bulb from my light setup and it keeps blinking. Is there anything else I can do? That fixed the issue. @tweethue Hi, my Hue to go is not working on battery, where would I go to fix it? So, am stuck troubleshooting. (No errors on the switch) The Hub has 3 lights lit. Seems this is a common problem wish I read all the bad reviews of this device first. @tweethue I moved it next to the light. @tweethue I have 3 of 4 outdoor lights Unreachable,I have switched the power on/off as suggested, anything else you can do to help? Make sure the Hue Bridge is connected to the internet. When I use the Xbox, it’s fine. I also can‘t disconnect my account from v1 although I did merge and it‘s no longer online. Volume commands from the Xbox via CEC are not working though. @tweethue Do your research, people are experiencing issues with your software. We're sorry to hear that you're experiencing issues with your Hue bulbs. @tweethue It's working now. @BlakeDykstra I’ll try both of these and hopefully they remedy the issues. @tweethue Hi there! @tweethue It's working now. @tweethue Can't connect hdmi sync box on either android or ios. VERY frustrating. Close the app. @tweethue no other accessories than just bulbs, already checked for updates. Well, it is until you find out that Alexa won’t play ball and the control has stopped working. Very poor customer service for what is ultimately a very simple issue. The issue is the require Hue itself to dim and not the hardware dimmer switch. b. @the_tycoz @poisoned91 @tweethue Same. When the described issue happens, all lights are affected in the same way, not only the farther ones. Thanks, … “Turn on/off {specific light} or {room} or {Echo group}”. The basic operations like adding a new room, a new device doesn't work, and fails every time with server error popups thrown to the user. Sync soft reset doesn't do anything. Thanks for your message. @terry_levine Do you support t/s through DM’s? This started 2 days ago. @tweethue Hi, I have a problem with my brand new hue play bar lamp. @tweethue Hi There! @stuart_foy @tweethue @LIFX All Hue bulbs support dimming. @tweethue I got it working again. Google Support said that it could be Philips Hue website is down? The app stays on “searching for bridge” and I cannot disconnect and reconnect from it. To resolve smart lights problem, read following, Compatibility of smart light with Alexa product, Check, if your phone, Alexa app, and the echo device are all connected to the same Wi-Fi network. @tweethue I have 5 Hue bulbs connected to my Amazon Echos which have all worked perfectly for a few months, but this morning 3 of the 5 stopped working, were not discoverable, & I had to do a factory reset through the Alexa app. By downdetector.com, via Twitter via Facebook consent to show the content that is normally displayed.! Have another one to a dimmer can easily be resolved by just looking if the Echo... As well and it ‘ s no longer online restore restore this posting restore restore this posting restore restore posting... Fix it and get it connected again Bridge IP, but still the same problems for a long time the. Bridge ” and I have a problem with out of home control right now, when I try to to. 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