They then just stopped responding and closed the case. Message 5 … I contacted customer service could not file a complaint did not recieve payment. This buyer does more selling than buying from looking at their reviews. Very well could be. Don't agree to anything otherwise until they do especially if you think they're scamming. DC is not proof that the buyer received the shipment … only that is was delivered (supposedly) to that address. In cases when the purchase you made is unsatisfactory, the possibility of a refund will depend on the reason for your discontent. I was really worried about this situation. I knew this item could potentially attract a scammer but I was hoping for the best. Put simply, it’s really not for problem. Buyer claims they received an empty package - Mercari: The Selling App We’re here for you. She does not want to hear from me ! Good luck! I... Mercari gave me a shipping label for an item. Buyer claims item not received. Had this happen a few weeks ago. * Mercari has more info and vested interest regarding the package and the buyer than you do. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". If the buyer claims they received an empty package, ask them to contact us via the Help Center. When I placed an order there was a $4.25 shipping charge. Item is not as described – an example would be if you received an item listed as new but is used or an item that was listed as a size large, but you receive a small. Even on ebay sold items page is says status delivered. so, i did just that, shipping cost me another $19.00. When I received the item back, the buyer had absolutely trashed it. Are we going to loose out on a $100+ and have to refund this guy? Then Mercari will not release your profit to you until the item is received. Where fees are involved, Sellers almost always want platforms with fees that are as low as possible. The screen was cracked and no longer straight. After doing some research and reading some reviews I decided I would stay far away. It very well might be (a scam), I have a feeling it is. Ok good. In the event that you haven't entered the tracking number against the item in question go back and do it now. Maybe that will happen in this case as well. I want this case to be investigated. In the case of buyers, over 50% did not get their merchandise, or received damaged or fake merchandise. Buyer claims the item (Jordan sneaker) that was recieved was the wrong item. I asked EBay about this and they are saying that Hermes issues the Claims code and that it means they could not deliver the parcel and are waiting for the customer to use the code to claim the parcel from them. Press question mark to learn the rest of the keyboard shortcuts. Given the buyer has good ratings and is primarily a seller, I'd figure the same happened to her; she should wait a day or two, then file a "missing mail" claim with the post office. Buyer stated that he receiveda pair of PUMA sneaker instead. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Glad to know Mercari “should” take my side since the tracking shows delivered. We’re new to amazon selling. Help with your orders. One of the topics discussed at eBay Connect last week, was what to do when a buyer claims their item was not received. But it appears as if everything is in order now. Buyer claims USPS doesn’t have the item and is not tracking. Buyer has received the item and Mercari it’s saying the buyer hasn’t My item says delivered buyer says item did not get delivered. The buyer sent the item back using a label provided by them or Mecari, I am not sure. Item was shipped the following day and was successfully delivered on July 9th. Now buyer claims she never received the item, this happened * hours before the money was to be released. When tracking proves delivery to the address supplied at checkout, the buyer cannot win an Item Not Received case. Mericari automatically give the seller 5 star reviews upon delivery. It is possible the item is stolen after delivery, in this case, neither you nor the post office is responsible for the lost because the buyer is supposed to provide a safe place for delivery. They will not file claims with shipping ... (even tho I paid for postage). Buyer scammed me out of $700+ and Mercari sides with someone who has 0 transactions. Buyer stated that he receiveda pair of PUMA sneaker instead. Thankfully, this is one area where Mercari shines. I am waiting to receive the returned item and will file police report if the buyer swapped a fake for the item I shipped to them, because I do not expect help from Mercari. I have sold an item on mercari. I sold * items m***** and m*****, Mercari only paid me for * item. Undisclosed damage to the item, such as a hole in a piece of clothing or a portion of the item is broken or doesn’t work. I shipped out a piece of jewelry. Thanks to all that responded, very helpful! What else can i do? As long as the tracking shows delivered to the same zip code, you are in the clear. The title says it all. Let them convince you that anything above & beyond what you receive a time limit they claim! After he received an empty box and file a complaint with AP and perhaps initiate an item that -item- not. 'Re scamming approved i recieved a rusty hammer for a photo for proof, and then the. This happened * hours before the money was to be released ask for a refund will depend on reason... 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