Something had clearly gone wrong with the latch itself. I tried putting wd-40 on the keyhole to no avail. It's a schlage dead latch. (Don’t […] Expert advice on how to repair common problems with door knob locks and deadbolts, such as stuck or frozen door locks, latches that don’t latch, and keys broken off in door locks. by pcorps » Sun Jun 12, 2005 1:18 pm . Turn the knob to … Hi. A deadbolt lock is an essential part of any home security plan. Braking the Latch Having a lock that does not operate correctly is frustrating as well as potentially dangerous. When the pins wear down, your key begins to not work with the lock. How to Fix a Sticky Lock. Although it can cause some inconvenience, a key stuck in a deadbolt lock mechanism is not that difficult to fix. Many people put up with the aggravation of a sticking door lock for years. She was able to determine what model I had because there is no model number anywhere on the thing. If the latch is stiff or otherwise, you can also try to spray the mechanism with a lubricant such as the WD40. I took off the door knobs on both sides and then tried to turn the slide extension with a screw driver in order to unlock the door; the slide extension moves, but nothing else happens. The latch bold was sticking on my front door. However, I can not fully insert the smartkey in order to rekey the lock. I have a replacement but can't figure out how to retract the broken latch, open the door and replace it. Ironically, by cleaning and oiling them, you can fix most locks in a matter of minutes. Also, as I said the key hole is stuck in the horizontal position, which also happens to be the smartkey rekeying position. After a little time on hold I got through to customer service. If the latch still fails to open, you’ll need to move into destroying the mechanism. Kwikset latch stuck - help?! My back is closed and I can't open it because the door lock isn't working. A sticking door latch might require some lubrication, or it might be jamming against the strike plate on the door jamb. How to Replace a Deadbolt That's Stuck in the Frame. How to Fix a Key Captured in a Deadbolt Lock. Method 3: Turn Up the Heat. My kwikset door latch is stuck with the door closed. This question is the number 1 question we get from users in many different forms. First, clean the keyhole with a penetrating lubricant like WD-40. After enough use, you might find that your door lock has begun to "stick," making it difficult to put in, turn or pull out your key. You should first test the door latch to ensure the latch is sticking inside the door and not due to a misaligned strike plate. I have removed the stem assembly but can not get the latch to retract so i can open the door. I'm not sure what that means. Most issue with Kwikset door lock cylinders involve the pins that react with the key. Fixing a few stubborn locks might involve disassembling, cleaning, and then reassembling the lock. On Kwikset locks, this will look like two small teeth that the cylinder pressed back. The deadbolt is much stronger than a doorknob latch… The deadbolt latch works fine when operated by hand. Excessive twisting and prying at a stuck key could take a situation from bad to worse: You might end up breaking the key in half inside the lock. I’ll outline the most common symptoms folks experience when using locks: My lock is 10ft from my hub I can lock/unlock using my mobile app but my codes aren’t being programmed Some of my codes are being programmed while others aren’t My codes are being programmed but I’m not … You can repair the Kwikset lock cylinder by re-keying the cylinder. Many door knob and lockset problems can be corrected before they become so serious that the lockset does not work at all. I called the company after fiddling with it. Absolutely right JD. 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