I told them i wasnt happy being told something different and having a further delay. Which was confirmed and agreed by email on the 5th of September. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. The television was working after I replace the LED backlights, but some of the guides I looked at recommended updating the firmware on the TV to help prevent the backlights from burning out again. Its just that i appear to be going around in circles with no end in sight, and that there seems to be a problem with Samsung's process that they are unable to do a simple replacement or refund efficiently. After a couple of days upon reconnecting, no picture or sound. Check Applicable Products and Categories for details. At this stage i'm still within my rights to ask for a refund. My Samsung tv doesn't show a picture. He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. To clarify is your sound from the HDMI, or from the Digital Optical out? Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. I wouldn't know what to suggest. I recently replace the backlights on my Samsung UN46EH5000FXZA TV. Not the HDMI cable as it works from iPad. Very annoying! I'm wondering if anyone else has had this problem? Have you received the replacement TV yet or are you still waiting? I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. tells me not supported by current Windows version, but this is the version came with Ok, Another update... guess what, no replacement, and no refund. I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. my Tv is 2 years in November just passed. I can hear the sound of the selected channel, but cant see it. Spin it around all the way and you’ll find the ports for the Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. This is clearly shown in the email discussions that we've had on the 20th of September. *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. Should be an easy bug for Samsung to replicate as it happens almost every time. I got a 49" Q60R Tv a couple of weeks ago. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. Daveys01 has described the exact same 'bug' as I am experiencing i.e. 1. Has anyone found a fix for this yet? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I queried within the next few hours/day. The joys of software :-). only way I can get it to go back to normal is to turn it off by the wall??? Couldn't find any resource on the net that lists s/w versions, updates and bug fixes. I have just purchased a 55 inch q60 and have exactly the same problem. After you have done this, now proceed by turning both appliances on. I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. My TV has a sound but no picture. No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. It's the processes they have in place. No picture but have sound. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? It seems im going to be waiting a long time for my replacement, with no real explaination why. I received an email stating the full order amount would be refunded. Downloads are posted on your model support page. ... TV has no sound or picture when connected to a PS5 with an HDMI cable. I have the PC connected directly to the Samsung TV. The issue isn't the support advisors. No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. Be among the first to get the latest I looked the internet and it seems this problem is wide spread with Samsung smart TVs. I spoke to them a couple of hours ago, but things get worse. Can't get a picture from TV using HDMI. If you feel the TV's HDMI is correct (TV's can have 2 or more HDMI inputs).... Swapping cables is the cheapest approach. Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. Next, connect the HDMI cable to both the HDMI-ARC/output of your home theater, and the HDMI port of your TV. I have the HDMI cords attached I had the opposite problem yesterday with no audio. If it's still a problem take it back to where you bought it. I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. Hdmi cable. To get the full experience on Sony.com, please change your settings to allow JavaScript. It looks like JavaScript is disabled in your browser. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). It can happen a couple of times a day. Our site is not optimized for your current browser. My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. The best of what Sony has to offer on iOS or Android. I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. This tutorial will show you step by step how to solve this sound … 12/02/20: Firmware update version v6.0414 is now available for this issue. TV has no sound or picture when connected to a PS5 with an HDMI cable, Applicable Products and Categories of This Article, No sound or audio from the source device when connected to the TV with an HDMI cable, No picture on the TV when connected to an Audio/Video device using an analog cable, Sound from TV speakers is not in sync with the picture via HDMI. Way i can do reconnecting, no replacement, but no TV picture full. 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